Effective Date: July 22, 2026
At Masai Mara Pest Control, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, request our services, or communicate with us.
By using our website or engaging our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Masai Mara Pest Control provides professional pest control, cleaning services, sanitary hygiene solutions, and magnetic mosquito net installation for residential, commercial, hospitality, and institutional clients throughout Masai Mara, Narok County, and surrounding areas.
We are committed to handling your personal information responsibly and in accordance with applicable privacy and data protection laws.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
Full name
Phone number
Email address
Company or organisation name
Property or service address
Billing information
Any information you voluntarily provide when requesting a quotation or booking a service
Service Information
We may collect details relating to:
Property type
Pest issues
Cleaning requirements
Service history
Appointment preferences
Photographs shared during quotations or inspections
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on our website
Referral website
Cookies and similar technologies
This information helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
Respond to enquiries
Provide quotations
Schedule appointments
Deliver our services
Communicate before and after appointments
Process payments where applicable
Improve customer support
Maintain service records
Improve our website
Send requested information
Meet legal and regulatory obligations
Prevent fraud or misuse of our services
We only collect information that is necessary for legitimate business purposes.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:
Understand website usage
Remember your preferences
Improve website performance
Analyse visitor behaviour
Enhance website security
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
5. How We Protect Your Information
We take reasonable administrative, technical, and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
Although we strive to use commercially reasonable safeguards, no online transmission or storage method can guarantee absolute security.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with:
Employees performing requested services
Trusted service providers assisting our business operations
Payment processing providers
Professional advisers
Regulatory authorities where legally required
Law enforcement agencies where required by law
All third parties are expected to handle your information responsibly.
7. Third-Party Services
Our website may contain links to third-party websites or services.
These websites operate independently, and we are not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies before sharing personal information.
8. Marketing Communications
If you choose to receive promotional communications from us, we may occasionally send information about:
Pest control services
Cleaning services
Seasonal offers
Sanitary hygiene solutions
Magnetic mosquito nets
Company updates
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided where applicable.
9. Data Retention
We retain your information only for as long as necessary to:
Deliver our services
Maintain customer records
Comply with legal obligations
Resolve disputes
Enforce our agreements
Improve our services
When information is no longer required, we take reasonable steps to securely delete or anonymise it.
10. Your Privacy Rights
Depending on applicable laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing activities
Withdraw consent where consent is the legal basis for processing
Request a copy of your personal information where applicable
To exercise these rights, please contact us using the information provided below.
11. Children's Privacy
Our services are intended for adults and businesses.
We do not knowingly collect personal information from children. If we become aware that information relating to a child has been submitted without appropriate consent, we will take reasonable steps to remove it.
12. Website Analytics
We may use website analytics tools to understand how visitors interact with our website.
These tools may collect anonymous information such as:
Pages viewed
Visitor numbers
Session duration
Device information
General geographic location
Website performance metrics
This information helps us improve our website and customer experience.
13. Data Security During Service Delivery
Where photographs, inspection reports, treatment records, or service documentation are collected as part of providing our services, we use them solely for operational, quality assurance, customer support, and record-keeping purposes unless otherwise required by law.
14. International Visitors
If you access our website from outside Kenya, your information may be processed in accordance with Kenyan laws and this Privacy Policy.
By using our website, you consent to such processing where applicable.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in legal requirements
Improvements to our services
New technologies
Business operations
Customer feedback
Any updates will be published on this page together with the revised effective date.
16. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal information, please contact Masai Mara Pest Control through our official website, email address, or telephone number.
We are committed to responding to privacy enquiries promptly and professionally.
Your Trust Matters
Protecting your privacy is an important part of our commitment to excellent customer service. We appreciate the trust you place in Masai Mara Pest Control and will continue to handle your information responsibly, securely, and transparently while providing professional pest control, cleaning, sanitary hygiene, and magnetic mosquito net installation services across Masai Mara and Narok County.