Effective Date: July 22, 2026
Welcome to Masai Mara Pest Control. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website, requesting a quotation, booking a service, or purchasing any of our products, you agree to comply with these Terms.
If you do not agree with any part of these Terms, please refrain from using our website or services.
1. About Masai Mara Pest Control
Masai Mara Pest Control provides professional:
Pest Control Services
Fumigation Services
Commercial and Residential Cleaning
Sanitary Bin Services
Magnetic Mosquito Net Supply and Installation
Pest Inspection and Prevention Programs
We serve residential, commercial, hospitality, industrial, institutional, and government clients throughout Masai Mara, Narok County, and surrounding regions.
2. Acceptance of Terms
By using our website or engaging our services, you confirm that:
You are at least 18 years old or have authority to act on behalf of a business or property owner.
The information you provide is accurate and complete.
You agree to these Terms and any policies referenced within them.
3. Quotations and Pricing
All quotations are based on the information available at the time they are prepared.
Prices may vary due to:
Property size
Pest infestation levels
Scope of work
Accessibility of the property
Additional customer requests
Material costs
A quotation does not constitute a binding agreement until accepted by both parties.
4. Bookings and Appointments
Appointments are scheduled based on technician availability.
Customers are responsible for:
Providing accurate contact information.
Ensuring access to the property at the agreed time.
Informing us of any special site conditions.
Following all preparation instructions before service.
Failure to provide access may result in additional charges or rescheduling.
5. Customer Responsibilities
Customers agree to:
Provide truthful information regarding the pest problem.
Maintain reasonable sanitation where applicable.
Follow all preparation instructions before treatment.
Follow aftercare recommendations after service.
Report any concerns promptly.
Failure to follow recommendations may affect treatment effectiveness.
6. Pest Control Services
Pest management depends on several factors including:
Pest species
Infestation severity
Property condition
Environmental factors
Neighbouring infestations
Customer cooperation
While we use professional treatment methods and proven techniques, complete elimination cannot always be guaranteed after a single visit. Some infestations require follow-up treatments or ongoing maintenance programmes.
7. Cleaning Services
Cleaning services are performed according to the agreed scope of work.
Additional work requested after commencement may incur extra charges.
Customers should inspect completed work promptly and notify us of any concerns within a reasonable period so that we can review the matter.
8. Magnetic Mosquito Net Installation
Our mosquito nets are custom manufactured according to property measurements.
Customers are responsible for ensuring:
Accurate measurements where self-measured.
Safe installation access.
Approval of installation locations before work begins.
Minor variations in colour, mesh appearance, or frame finish may occur due to manufacturing processes.
9. Sanitary Bin Services
Sanitary hygiene services are provided according to agreed collection schedules.
Customers should:
Allow access during scheduled service visits.
Use sanitary bins appropriately.
Report damaged units promptly.
10. Payment Terms
Unless otherwise agreed:
Payment is due according to the quotation or invoice.
Deposits may be required before scheduling certain projects.
Outstanding balances should be settled within the agreed payment period.
Late payments may result in delayed services or suspension of future bookings.
11. Cancellations
Customers wishing to cancel or reschedule appointments should notify us as early as possible.
Cancellation charges may apply where:
Materials have already been purchased.
Technicians have been assigned.
Travel arrangements have been made.
Work has already commenced.
Please refer to our Refund Policy for additional details.
12. Warranties
Where warranties are offered, they apply only under the conditions stated in the relevant service agreement.
Warranty coverage may become void if:
Full payment has not been received.
Third parties interfere with treated areas.
Structural defects contribute to reinfestation.
Recommended follow-up actions are not observed.
New infestations originate from untreated neighbouring properties.
13. Limitation of Liability
To the maximum extent permitted by law, Masai Mara Pest Control shall not be liable for:
Indirect or consequential losses.
Business interruption.
Loss of profits.
Damage caused by pre-existing structural defects.
Damage resulting from customer negligence.
Pest re-infestation caused by factors beyond our reasonable control.
Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.
14. Force Majeure
We shall not be responsible for delays or failure to perform services caused by circumstances beyond our reasonable control, including:
Severe weather
Flooding
Fire
Road closures
Civil unrest
Government restrictions
Utility failures
Natural disasters
Other unforeseen events
Where possible, appointments will be rescheduled at a mutually convenient time.
15. Website Use
You agree not to:
Use our website for unlawful purposes.
Attempt to interfere with website security.
Upload malicious software or harmful code.
Copy or reproduce website content without permission.
Misrepresent your identity.
We reserve the right to suspend or restrict website access where misuse occurs.
16. Intellectual Property
Unless otherwise stated, all website content including:
Text
Images
Logos
Graphics
Icons
Layouts
Service descriptions
Designs
is the property of Masai Mara Pest Control or used under appropriate licence.
No content may be copied, reproduced, distributed, or modified without prior written permission.
17. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
18. Third-Party Links
Our website may include links to third-party websites for your convenience.
We do not control or endorse these websites and are not responsible for their content, security, or privacy practices.
Users access third-party websites at their own discretion.
19. Changes to Services
We reserve the right to:
Modify services
Update pricing
Improve treatment methods
Introduce new products
Discontinue specific services where necessary
Such changes may occur without prior notice where operationally required.
20. Amendments to These Terms
We may update these Terms of Service from time to time.
Revised versions will be published on this page with an updated effective date.
Continued use of our website or services after changes have been posted constitutes acceptance of the revised Terms.
21. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the Republic of Kenya.
Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the competent courts of Kenya.
22. Contact Us
If you have any questions regarding these Terms of Service, our services, or your rights and obligations, please contact Masai Mara Pest Control through our official website, email address, or telephone number.
We are committed to providing prompt assistance and professional customer support.
Final Statement
Thank you for choosing Masai Mara Pest Control. We appreciate your trust and are committed to delivering professional pest control, cleaning, sanitary hygiene, and magnetic mosquito net installation services with integrity, reliability, and excellence. These Terms of Service are designed to ensure a transparent and mutually beneficial relationship between our company and every customer we serve.